Privacy policy

Privacy Policy

• Last Revised : 17th June, 2026

Welcome to Vidproof. This Privacy Policy explains how we collect, use, store, and protect information when you use the Vidproof mobile application, web platform, and related services.

Information We Collect

We may collect account information such as name, email address, mobile number, business details, and login credentials.

Return Order & Proof Data

• • Order IDs, tracking numbers, marketplace information, and return order details.
• • Photos, videos, and supporting documents uploaded by users as proof records.
• • Device, app, and diagnostic information required for service reliability.
• • Location information (if permitted by the user) to improve proof authenticity.

How We Use Information

We use information to provide proof management, return order tracking, seller dashboards, notifications, reporting, fraud prevention, customer support, and service improvements.

AI-Powered Features

Vidproof may use automated systems and AI-assisted technologies to categorize return orders, organize proof records, identify potential fraud patterns, and generate operational insights.

Cloud Storage

Photos, videos, and related proof records may be securely stored on cloud infrastructure to provide retrieval, reporting, and claim management features.

Data Sharing

We do not sell personal information. Data may be shared with trusted service providers such as hosting, analytics, authentication, storage, payment, and support providers when necessary to operate the service.

Third-Party Services

Vidproof may use services such as Firebase, Google Play Services, analytics platforms, cloud storage providers, and payment processors.

Data Retention

We retain data for as long as necessary to provide services, maintain proof records, comply with legal obligations, resolve disputes, and enforce agreements.

Security

We implement reasonable administrative, technical, and organizational safeguards to protect user information. However, no method of electronic transmission or storage is completely secure.

Your Rights

You may request access, correction, export, or deletion of your information by contacting us.

Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of Vidproof after updates indicates acceptance of the revised policy.

Contact Us

For privacy, support, or data deletion requests:

Support: support@vidproof.app

Sales & Info: info@vidproof.app